Refund Policy
It's really important to us that you love your Kolorex products.
If you have any questions about our products before you make your purchase please reach out to us at marketing@forestherbs.co.nz or message us via the website chat.
In the first instance, please don’t hesitate to get in touch with us if you would like to discuss your product(s) or the way you use them. We might be able to make suggestions to help.
Refunds, exchanges or replacements are only issued if purchased from kolorex.com
- If the product is damaged, faulty or the incorrect item was sent, please contact marketing@forestherbs.co.nz in which case, Kolorex will issue a replacement, refund or exchange for orders placed within 30 days from the date of purchase.
- If within 14 days of receiving your Kolorex product(s), you are still not happy with them, you can return them to us for a full refund or replacement (minus Kolorex's shipping costs)
In the case of the latter, please email us at marketing@forestherbs.co.nz and include details of the product you wish to return; and we will give you the address to post them back to. All postage for any returns will be at your cost. For replacements, the return of the original goods is required before a replacement is sent. Please make sure that any returns are well-packaged. We recommend using a tracked method of return delivery, as we are unable to accept responsibility for lost return parcels.
Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded and we do not issue refunds for change of mind.
Kolorex will not issue any refunds or exchanges for items bought from a third-party retailer. Purchases made through through third party sites are required to contact the respective company to enquire about their order details including tracking and third party return policies.
Refunds and returns are available for New Zealand customers only. International customers please select your products carefully.
